Virus Removal & Cleanup
Removing the infection is the easy half. The part that matters is how it got in — a browser extension, a fake update prompt, a password reused somewhere that leaked. I clean the machine and then close the door.
No deposit. Pay when it's done. Or call John on (619) 928-6500.
What's included
- Full scan with more than one tool, because no single scanner catches everything
- Malware, adware and hijacking extensions removed
- Browser settings, search engine and homepage reset to what you actually chose
- Scheduled tasks and startup entries checked for anything left behind to reinstall itself
- How it got in identified and explained, in plain words
- Passwords you should change listed out, most important first
- Protection left in place and set to update itself
What I'll need from you
- The computer and its login password
- What you saw and roughly when it started
- Whether you entered any card or password details into a pop-up — say so, it changes what we do first
- How long it takes
- Two hours, sometimes longer if scans run deep.
John
Whoever did this last was in a hurry. I won't be.
Someone called saying they were from Microsoft and I let them in.
Then treat every password on that machine as known to them, and tell your bank. Say this when you text me — it moves the job up the list and changes the order I work in.
Will I have to reinstall Windows?
Rarely. If it comes to that I'll tell you before starting, back your files up first, and price it honestly.
Network & Computers
Often booked at the same visit
Adding a second job to the same trip is the cheapest way to buy my time — the drive only gets paid for once.
Virus and malware removal in San Diego
The malware calls I take across San Diego are increasingly not really malware calls. They are pop-up scam calls — a full-screen warning with a phone number, somebody rang it, and a stranger was given remote control of the machine for twenty minutes. If that is what happened, say so when you text, because it changes the order everything gets done in and there are passwords that need changing before anything else.
Cleaning the infection is the straightforward half. The half that matters is finding how it got in — a browser extension, a fake update prompt, a password reused on a site that leaked — and closing that, because a machine cleaned without answering that question is a machine that gets reinfected in a fortnight. You get told plainly what happened, which accounts to treat as compromised, and what order to deal with them in.
Send a photo of the spot. I'll confirm $99.
If the photo shows something that changes the price, you'll know before I drive out — not after.
Would rather type it out? Ask for a price here.